Shipping, Return and Refund

SHIPPING POLICY

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in India by Direct Mail Service, China by ePacket or EMS and in USA by USPS. All Our Shipments are insured and covered under 100% buyer protection.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME

  • United States 10-30 Business days
  • Canada, Europe 10-30 Business days
  • Asia, India, Bangladesh, Sri Lanka, Indonesia 10-20 Business Days
  • Australia, New Zealand 10-30 Business days
  • Mexico, Central America, South America 15-30 Business days

* Max delivery time – 45 business days.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

RETURN & REFUND POLICY

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to exchange or cancel it, you must contact us within 12 hours.

Returns

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item buysolarkit.com will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). 

  • Please allow 1-2 weeks for your return to be processed.
  • Discounted items are not eligible for a return.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

buysolarkit.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

If you have any other questions, please contact us and we will do our best to help you out.